Items purchased at the Denver Bicycle Cafe may be returned within fourteen (14) days of purchase for any reason. The product must be brand-new, in undamaged, original packaging and accompanied by the original receipt. Returned items are subject to a 15% restocking fee.
Products found to be defective in materials or workmanship may be covered under warranty from the manufacturer, however, damage from misuse or abuse is typically not. We are typically able to facilitate warranty claims for items purchased at the Denver Bicycle Cafe, but circumstances vary from case to case.
Used or Special Order items are not returnable unless found defective in materials or workmanship, and replacement or refund is at the sole discretion of the Denver Bicycle Cafe.
Due to the custom-built nature of our complete bicycles, returns are not accepted on any bicycle purchased at the Denver Bicycle Cafe. We will be glad to facilitate any and all warranty claims for bicycles, and components thereof, purchased directly from us.